On March 1, 2020, Dorna Sports canceled MotoGP training sessions and the race at the Losail Circuit in Doha, Qatar. With bans and strict travel restrictions, the racing series was not restarted until the Spanish Grand Prix on July 19, 2020. While the competitions were restarting, spectators were not allowed to be on the circuit for the entire 2020 season. This resulted in refunds and ticket rollovers, but some fans are still waiting for the refund.
Despite the turmoil among MotoGP believers, Dorna claims it is not responsible for customer refunds. Even if fans use the MotoGP website to buy tickets, it is the responsibility of the organizers to distribute them and reimburse customers.
“The issuing of tickets is always the sole responsibility of the company that operates the racetrack, and never of Dorna. Dorna also does not sell Grand Prix tickets,” Dorna’s communications director Ignacio Sagnier told MCN. “Each organizer has its own policy for exchanges and returns.”
To make the process even more confusing, MotoGP customers buy tickets from a company called Platinum Group when they use the MotoGP website. The Platinum Group only pays back the fan if the promoter / racetrack reimburses it.
“There are organizers who gave a 100% refund once the event was canceled, for example Austin, Valencia, Thailand, France and Aragon,” explained Sagnier as Catalonia, Germany and Finland. Finally, Assen and Argentina created a ‘ticket rollover’ where the same ticket is valid for the next year. “
If necessary, the Platinum Group has offered fans ticket rollover from 2020 to the MotoGP season 2021. Of course, routes like Argentina will also be removed from the 2021 calendar, so organizers may have to consider additional options.
“I can promise you that Dorna will ask the organizers to refund the money,” remarked Sagnier. “I wouldn’t say we’re putting pressure on the organizers, but we’re taking a step forward and want to have happy fans again.” The rails.”